IWI FRESH POLICIES & FAQ
We are out farming (closed) on Mondays!
We are open:
Tuesday through Thursday from 10:30AM to 7:30pm
Friday from 10:00AM to 7:00pm
Saturday from 10:00AM to 6:00pm
Sunday from 1:00pm to 5:00pm
our cancellation Policy:
Reservations and Cancellation/NO-Shows
If you need to make a change to your reservation, please provide 24 hours notice to avoid a cancellation fee. A major credit card is required to book your reservation. Your card wil not be charged until service is completed or failed to give 24 hour notice of cancellation or no shows.
By scheduling a service you are agreeing to our cancellation and no show policies: We require a complete 24 hour notice for ALL cancellations (NO EXCEPTIONS). This allows the spa enough time to fill appointments.
***Late cancellations will be charged 50% of treatments scheduled. “No-shows” will be charged 100% of treatments scheduled
Please arrive 15 minutes prior to your appointment so that we may start your service on time or even early. A late arrival may require a reduced appointment time, at scheduled price, with respect to the clients that are scheduled after you.
FREQUENTLY ASKED QUESTIONS
SPA & SERVICE RELATED
what does iwi stand for? how do i pronounce it?
iwi stands for "It Is What It Is" because every product includes recognizable products!
DO YOU ACCEPT WALK-INS?
Yes! We definitely do. However, if you want to guarantee an appointment you can call to make an appointment or book online.
how do i make an appointment?
You can call to make an appointment or book online
CAN I GET ACRYLIC OR S&S NAILS DONE AT IWI FRESH?
We do not perform acrylic or S&S nails because these services have harmful effects on nailbeds. However, you can get gel nails for a longer, stronger manicure!
DO I NEED TO PAY BEFOREHAND?
No, but we keep credit cards on file in case there is a cancellation.
where is your garden?
We partner with several farms and gardens in the community, such as Truly Living Well Farm and Good Shepherd Farm.
do i need to refrigerate all of my products?
The body scrubs, body oils, and body butters do not need to be refrigerated.The face products -14k glow moisturizer, squash it out cleanser, flax grits honey exfoliant, kale it out makeup remover, breakfast time mask, lettuce face it toner, rose beets face mist- all need to be refrigerated. This excludes dry face masks and the mint 2 be cleanser bar.
when do products expire?
Refrigerated products expire after about 3 months. The expiration date is listed on each product.
Products such as the scrubs, oil, and butters do not expire.
how do i use my face products?
Squash It Out Cleanser: Mix equal amounts of cleanser and yogurt before applying onto your skin before rinsing your skin with cool water.
Flax-Grits-Mato Exfoliant: Apply a dime size amount to fresh, clean skin once or twice a week. Rub in an upward circle motion before rinsing off with cool water.
Lettuce-Face-It Toner: Spritz your face evenly with your fresh lettuce toner before or after moisturizing.
14 Carrot Glow Moisturizer: Scoop a dime amount of moisturizer onto a clean palm and spread the moisturizer evenly on your hands. Apply the moisturizer onto fresh, clean skin in an upward motion.
where can i purchase your products?
You can purchase your products online, in person at iwi fresh Garden Day Spa, or in the Whole Foods Market Ponce De Leon location in Atlanta, GA.
are your products available in all whole foods markets?
Currently our products are only available at the Whole Foods Market on Ponce De Leon Ave in Atlanta, GA.
Vendor Fees are non-refundable. Vendor Fees are applicable through all weather conditions.